Outage in Bloomerang

Partial Outage with DonorSearch Generosity Score & Batch Screen

Resolved Major
June 10, 2025 - Started 4 days ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently experiencing degraded performance with our DonorSearch integration service. Users may notice the Generosity Score fail to refresh when clicking "Update". This is also affecting customers that have requested a DonorSearch Batch Screen service. Our team is actively investigating this issue and will provide updates as they become available.
Components affected
Bloomerang Integrations
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 06/10/2025 05:24PM

This issue has been resolved.

MONITORING 4 days ago - at 06/10/2025 04:24PM

A fix has been implemented and we are seeing improved performance of the DonorSearch Generosity Score and Batch Screening services. Our team will continue to monitor the situation.

INVESTIGATING 4 days ago - at 06/10/2025 02:49PM

We are currently experiencing degraded performance with our DonorSearch integration service. Users may notice the Generosity Score fail to refresh when clicking "Update". This is also affecting customers that have requested a DonorSearch Batch Screen service.

Our team is actively investigating this issue and will provide updates as they become available.

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