Outage in Bloomreach
Intermittent Search API disruption
Resolved MinorIncident Report
Summary AI Generated
Bloomreach experienced intermittent Search API latency and elevated error rates across its US and EMEA regions, caused by a third-party service provider. The incident lasted approximately 1.7 hours before engineering teams, working alongside the third-party provider, brought error rates and latency back down. Services were fully restored and confirmed operational at resolution.
Dear Customer,
We are currently experiencing intermittent latency with Bloomreach Search availability due to a third-party service.
Our engineering team is involved and actively investigating the issue. We will keep you informed and will update you as soon as we have any more information.
Kind regards,
Bloomreach Support Team.
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Latest Updates ( sorted recent to last )
RESOLVED
14 days ago - at 07/24/2026 09:41AM
Dear Customers,
This issue is now resolved, and services are back to normal and fully operational.
If you face any additional issues or have questions, please reach out to support@bloomreach.com.
We apologize for the inconvenience caused.
Regards,
Bloomreach Support Team
MONITORING
14 days ago - at 07/24/2026 08:28AM
Dear Customer,
Based on our continued monitoring and log review, we are seeing Search API error rates and latency going down. Our teams are actively monitoring the situation and working with the third-party provider to fully resolve the issue.
If you continue to face any issues or have further questions, please reach out to support@bloomreach.com.
Regards,
Bloomreach Support Team
INVESTIGATING
14 days ago - at 07/24/2026 08:01AM
Dear Customer,
We are currently experiencing intermittent latency with Bloomreach Search availability due to a third-party service.
Our engineering team is involved and actively investigating the issue. We will keep you informed and will update you as soon as we have any more information.
Kind regards,
Bloomreach Support Team.
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