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Outage in Bloomreach

Intermittent Dashboard Login Issue

Resolved Minor
July 28, 2026 - Started 10 days ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

Bloomreach experienced a 1.5-hour intermittent login issue affecting the search and merchandising dashboard across US and EMEA regions. The root cause was identified and a fix was implemented, followed by a monitoring period to confirm stability. The dashboard was fully restored and accessible to all clients upon resolution.

Dear Customers, We are aware that some clients are intermittently experiencing issues logging in to the Bloomreach search and merchandising dashboard. Our engineering teams are actively working on this issue, and we will keep you posted on further updates related to this incident. Regards, Bloomreach Support Team

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Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 07/28/2026 03:26PM

Dear Customers,

We are pleased to inform you the Bloomreach dashboard is now accessible to all clients.

Regards,
Bloomreach Support Team

MONITORING 10 days ago - at 07/28/2026 03:01PM

Dear Customers,

A fix has been implemented and we are monitoring to confirm the incident has been resolved.

Regards,
Bloomreach Support Team

IDENTIFIED 10 days ago - at 07/28/2026 02:18PM

Dear Customers,

The root cause has been identified, and our teams are working on implementing the fix.

Regards,
Bloomreach Support Team

INVESTIGATING 10 days ago - at 07/28/2026 01:59PM

Dear Customers,

We are aware that some clients are intermittently experiencing issues logging in to the Bloomreach search and merchandising dashboard. Our engineering teams are actively working on this issue, and we will keep you posted on further updates related to this incident.

Regards,
Bloomreach Support Team

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