Outage in Bloomreach

Search Dashboard Login Issue

Resolved Minor

July 31, 2026 - Started 7 days ago - Lasted 37 minutes
Official incident page

Incident Report

Summary AI Generated

Bloomreach experienced a login issue affecting the search and merchandising dashboard across both EMEA and US regions. Clients were unable to access the dashboard during the 37-minute incident. A fix was implemented and the dashboard was fully restored for all clients.

Dear Customers, We are aware that clients are experiencing issues logging in to the Bloomreach search and merchandising dashboard. Our engineering teams are actively working on this issue, and we will keep you posted on further updates related to this incident. Regards, Bloomreach Support Team

Components affected

Bloomreach brSM EMEA Bloomreach brSM US

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Latest Updates ( sorted recent to last )

RESOLVED 7 days ago - at 07/31/2026 08:33AM

Dear Customers,

We are pleased to inform you the Bloomreach search dashboard is now accessible to all clients.

Regards,
Bloomreach Support Team

MONITORING 7 days ago - at 07/31/2026 08:25AM

We are continuing to monitor for any further issues.

MONITORING 7 days ago - at 07/31/2026 08:14AM

Dear Customers,

A fix has been implemented and we are monitoring to confirm the incident has been resolved.

Regards,
Bloomreach Support Team

INVESTIGATING 7 days ago - at 07/31/2026 08:00AM

Dear Customers,

We are aware that clients are experiencing issues logging in to the Bloomreach search and merchandising dashboard. Our engineering teams are actively working on this issue, and we will keep you posted on further updates related to this incident.

Regards,
Bloomreach Support Team

Latest Bloomreach outages

Intermittent Feed Indexing Delays - about 17 hours ago

Intermittent Dashboard Login Issue - 10 days ago

Intermittent Search API disruption - 14 days ago

Intermittent Dashboard login Issue - 14 days ago

Shopify Events Issue - about 1 month ago

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