Outage in BLOX Digital Service
BLOX Notifier and incomplete message sends
Minor
September 02, 2026 - Started 5 days ago
Incident Report
Some customers are experiencing BLOX notifier message sends that are listed as `incomplete`. This is a new status that was added in the BLOX 1.95.0 release on Tuesday and is intended to let users know that some channels worked while others failed.
When this status occurs, the CMS allows you to click the 'save and send' button which will repost to all channels again including ones that were also successfully delivered. We are working on a release to disable sending in this event so that it behaves just like `sent` and prevent accidentally re-sending incomplete messages.
In the meantime, the majority of reported cases so far have been from customers with Twitter channels still setup. These channels can be removed - the history of previous Tweets/X posts will remain on already sent messages. Another situation to be aware of is if the channel is disabled but still applied to future posts - it is recommended to remove from future posts if you ultimately will not use the channel again and only wish to keep it disabled for now.
When this status occurs, the CMS allows you to click the 'save and send' button which will repost to all channels again including ones that were also successfully delivered. We are working on a release to disable sending in this event so that it behaves just like `sent` and prevent accidentally re-sending incomplete messages.
In the meantime, the majority of reported cases so far have been from customers with Twitter channels still setup. These channels can be removed - the history of previous Tweets/X posts will remain on already sent messages. Another situation to be aware of is if the channel is disabled but still applied to future posts - it is recommended to remove from future posts if you ultimately will not use the channel again and only wish to keep it disabled for now.
Components affected
BLOX Digital Service BLOX CMSTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
5 days ago - at 09/02/2026 04:53PM
Some customers are experiencing BLOX notifier message sends that are listed as `incomplete`. This is a new status that was added in the BLOX 1.95.0 release on Tuesday and is intended to let users know that some channels worked while others failed.
When this status occurs, the CMS allows you to click the 'save and send' button which will repost to all channels again including ones that were also successfully delivered. We are working on a release to disable sending in this event so that it behaves just like `sent` and prevent accidentally re-sending incomplete messages.
In the meantime, the majority of reported cases so far have been from customers with Twitter channels still setup. These channels can be removed - the history of previous Tweets/X posts will remain on already sent messages. Another situation to be aware of is if the channel is disabled but still applied to future posts - it is recommended to remove from future posts if you ultimately will not use the channel again and only wish to keep it disabled for now.
5 days ago - at 09/02/2026 09:54PM
BLOX CMS 1.95.3 will be released at 5:00 PM Central Time with the fix for this issue.
Latest BLOX Digital Service outages
BLOX CMS 1.95.0 rollback - 13 days ago
BLOX Subscription 1.70.2 release at 8:30 AM Central Time - 28 days ago
Subscription Webhook Delivery Issue After BLOX Subscription 1.70.1 Release - about 1 month ago
Frontend connection errors to BLOX - about 2 months ago
Software Advisory: Data Insights Authentication Update - about 2 months ago
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