Outage in Blue Canvas

Files tab not working in deployment requests

Resolved Minor
February 13, 2025 - Started 4 months ago - Lasted 26 days
Official incident page

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Outage Details

The frontend is not updating properly when rendering the file tab. This is due to a significant boost in background jobs on our git server. We are investigating the root cause. Deployments are working, but we understand it is hard to see what is going on without being able to inspect the files.
Components affected
Blue Canvas Web Application
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 03/11/2025 03:41PM

The incident has been resolved since February 15th, we have been monitoring ever since but the incident has not been properly updated.

MONITORING 4 months ago - at 02/14/2025 11:28AM

The queues seem to be cleared up and everything is working as expected. We've had to clear some of the queues. We have not yet identified the exact job that was delaying the system. However we've found some great optimizations and working on a long term fix for those meanwhile we are monitoring the situation.

If your deployment is still showing as "Nothing to merge from" please use "Discard results and validate again" in the top right dropdown of the deployment request view.

INVESTIGATING 4 months ago - at 02/13/2025 10:01PM

The frontend is not updating properly when rendering the file tab. This is due to a significant boost in background jobs on our git server. We are investigating the root cause.

Deployments are working, but we understand it is hard to see what is going on without being able to inspect the files.

Latest Blue Canvas outages

Database issues - 3 months ago
Internal Server Outage - 9 months ago
Deployments queued - over 1 year ago

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