Outage in Blue Canvas

Branches not syncing

Resolved Major
December 22, 2025 - Started 21 days ago - Lasted about 1 hour
Official incident page

Incident Report

We have identified the root cause and implemented a fix. However, this fix requires a long-running database migration that is already in progress and running smoothly. Branch syncing is temporarily paused while the migration runs. No data will be lost, but new syncs will not start until the migration completes. We apologize for the disruption and expect normal service to resume shortly. We'll post another update once the migration finishes and syncing is restored.
Components affected
Blue Canvas Metadata Sync (Inbound)

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Latest Updates ( sorted recent to last )
RESOLVED 21 days ago - at 12/22/2025 01:06PM

This incident has been resolved.

IDENTIFIED 21 days ago - at 12/22/2025 12:07PM

We have identified the root cause and implemented a fix. However, this fix requires a long-running database migration that is already in progress and running smoothly.

Branch syncing is temporarily paused while the migration runs. No data will be lost, but new syncs will not start until the migration completes.

We apologize for the disruption and expect normal service to resume shortly. We'll post another update once the migration finishes and syncing is restored.

Latest Blue Canvas outages

Database issues - 10 months ago
Files tab not working in deployment requests - 11 months ago
Internal Server Outage - over 1 year ago
Unexpected downtime during Blue Canvas release - over 1 year ago
Short disruption for web interfaces - over 1 year ago

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