Outage in BlueFoxHost

Widespread outage

Resolved Major

June 09, 2021 - Started almost 5 years ago - Lasted 1 day
Official incident page

Incident Report

A response team has been assigned to the incident and are working on restoring full access to the services.

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Latest Updates ( sorted recent to last )

RESOLVED almost 5 years ago - at 06/10/2021 08:58PM

- bh007
-is operating as expected
- bh009
- is operating as expected
- bh004
-is operating as expected

MONITORING almost 5 years ago - at 06/10/2021 08:56PM

- bh007
- bh007 is operating as expected

- bh009
- bh009 is operating as expected
- bh004 (which is running the reverse proxy) is operating as expected
- The server is currently rate limited by ZeroSSL and LetsEncrypt
- This is causing SSL errors/issues to occur
- The process is still on-going
- About 1/4 of sites have been restored
- The SSL issues should be resolved within 48 hours
- No manual intervention is possible due to the scale

MONITORING almost 5 years ago - at 06/10/2021 08:22PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED almost 5 years ago - at 06/10/2021 04:16PM

We are doing monitoring the situation with the reverse proxy on bh004 to ensure it's operating as expected.

IDENTIFIED almost 5 years ago - at 06/09/2021 10:48PM

This issue is partially resolved, we're awaiting manual intervention from the datacenter.

- bh007
- bh007 is unavailable
- A hard reset will resolve the issue
- There is no way for the control plane to communicate with this server, nor remote management software
- bh009
- bh009 is having some monitoring issues but is operating as expected
- bh004 (which is running the reverse proxy) is operating as expected
- The server is currently rate limited by ZeroSSL and LetsEncrypt
- This is causing SSL errors/issues to occur
- The process is still on-going
- About 1/4 of sites have been restored
- The SSL issues should be resolved within 48 hours
- No manual intervention is possible due to the scale

We will inform you on any further changes to the incident

IDENTIFIED almost 5 years ago - at 06/09/2021 10:44PM

We are continuing to work on a fix for this issue.

IDENTIFIED almost 5 years ago - at 06/09/2021 10:15PM

We are continuing to work on a fix for this issue.

IDENTIFIED almost 5 years ago - at 06/09/2021 08:54PM

A response team has been assigned to the incident and are working on restoring full access to the services.

Latest BlueFoxHost outages

bh006 performance anomalies - almost 5 years ago

Site outage - almost 5 years ago

Service control issues - almost 5 years ago

Issue with host in region - almost 5 years ago

Capacity issues - almost 5 years ago

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