Outage in Bluesnap
Investigating - Processing errors (Israel, local acquirer)
Resolved MajorIncident Report
Summary AI Generated
Bluesnap experienced processing errors with their local acquirer in Israel, causing users to receive "An error occurred. Please try again later" messages when attempting to complete transactions. The incident affected both production and sandbox environments, including BuyNow Hosted Pages and Web Services API. The service disruption lasted 1.9 hours while the team investigated the issue.
In the last hour, we’ve been seeing an increase in processing errors with our local acquirer in Israel. Some users may encounter a general decline message when attempting to complete a transaction: “**An error occurred. Please try again later.**”
Our team is actively investigating, and we’ll share another update as soon as we have more information.
Thanks for your patience. If you have any questions, please contact our Support team.
Our team is actively investigating, and we’ll share another update as soon as we have more information.
Thanks for your patience. If you have any questions, please contact our Support team.
Components affected
Bluesnap Production Environment Bluesnap - Production: BuyNow Hosted Pages Bluesnap - Production: Web Services (API) Bluesnap Sandbox Environment Bluesnap - Sandbox: BuyNow Hosted Pages Bluesnap - Sandbox: Web Services (API)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
17 days ago - at 04/22/2026 10:49AM
In the last hour, we’ve been seeing an increase in processing errors with our local acquirer in Israel. Some users may encounter a general decline message when attempting to complete a transaction: “**An error occurred. Please try again later.**”
Our team is actively investigating, and we’ll share another update as soon as we have more information.
Thanks for your patience. If you have any questions, please contact our Support team.
Latest Bluesnap outages
Delayed Payout Inclusion for Recent Transactions - about 1 month ago
Payout Processing Delays - about 1 month ago
Ongoing Issue with 3D Secure Authentication Causing Some Transactions to Fail - about 1 month ago
LiveChat Service Interruptions - 2 months ago
Intermittent Authorization Declines - 3 months ago
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