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Outage in Bonterra & NGP

Salsa _ Service Disruption Notice on certain forms

Resolved Minor
September 21, 2026 - Started 11 days ago - Lasted 3 days
Official incident page

Incident Report

We have identified some disruption on certain forms and are actively investigating. We'll share updates here as we have more information. Next update will be posted at approximately 11:00 AM ET, if not sooner.

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Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 09/24/2026 07:46PM

This incident has been resolved.

MONITORING 8 days ago - at 09/24/2026 04:21PM

An update has been applied to address the disruption affecting certain forms. We are actively monitoring to ensure there is no regression. Please continue to monitor this page for further updates.

IDENTIFIED 9 days ago - at 09/23/2026 08:54PM

Our team is actively working on resolving this issue and continues to make progress toward a solution. We appreciate your patience and ask that you monitor this page for the latest updates.

IDENTIFIED 9 days ago - at 09/23/2026 07:00PM

We are actively working toward a resolution. We thank you for your continued patience and encourage you to keep an eye on this page for the most up-to-date information.

Our next update is expected by approximately 4:00 PM ET, or earlier if progress allows.

IDENTIFIED 9 days ago - at 09/23/2026 06:01PM

We are making steady progress toward a resolution and our team remains fully engaged in addressing this issue. We thank you for your continued patience and encourage you to check this page for the most current updates.

Our next update is expected by approximately 3:00 PM ET, or earlier if progress allows.

IDENTIFIED 9 days ago - at 09/23/2026 04:53PM

Our team is actively working on resolving this issue and continues to make progress toward a solution. We appreciate your patience and ask that you monitor this page for the latest updates.

Our next update is expected by approximately 2:00 PM ET, or earlier if progress allows.

IDENTIFIED 9 days ago - at 09/23/2026 03:34PM

We are actively working toward a resolution. We thank you for your continued patience and encourage you to keep an eye on this page for the most up-to-date information.

Our next update is expected by approximately 12:30 PM ET, or earlier if progress allows.

IDENTIFIED 9 days ago - at 09/23/2026 02:15PM

Our team continues to work diligently toward a resolution and is making progress on this issue. We thank you for your patience and encourage you to check this page regularly for the most current updates.

Our next update is expected by approximately 11:15 AM ET, or earlier if progress allows.

IDENTIFIED 10 days ago - at 09/22/2026 09:01PM

Our team remains engaged and is making progress toward resolving this issue. Please continue to monitor this page for updates.

IDENTIFIED 10 days ago - at 09/22/2026 08:16PM

Our team is actively working on resolving this issue and continues to make progress toward a solution. We appreciate your patience and ask that you monitor this page for the latest updates.

Our next update is expected by approximately 5:00 PM ET, or earlier if progress allows.

IDENTIFIED 10 days ago - at 09/22/2026 06:56PM

Our team continues to work diligently toward a resolution and is making steady progress on this issue. We thank you for your patience and encourage you to check this page regularly for the most current updates.

Our next update is expected by approximately 4:00 PM ET, or earlier if progress allows.

IDENTIFIED 10 days ago - at 09/22/2026 05:58PM

Our team continues to work diligently toward a resolution and is making steady progress on this issue. We thank you for your patience and encourage you to check this page regularly for the most current updates.

Our next update is expected by approximately 3:00 PM ET, or earlier if progress allows.

IDENTIFIED 10 days ago - at 09/22/2026 05:03PM

Our team is actively working on resolving this issue and continues to make progress toward a solution. We appreciate your patience and ask that you monitor this page for the latest updates.

Our next update is expected by approximately 2:00 PM ET, or earlier if progress allows.

IDENTIFIED 10 days ago - at 09/22/2026 03:54PM

We have identified the root cause of this issue and we are actively working toward a resolution. We thank you for your continued patience and encourage you to keep an eye on this page for the most up-to-date information.

Our next update is expected by approximately 1:00 PM ET, or earlier if progress allows.

IDENTIFIED 10 days ago - at 09/22/2026 02:21PM

We have identified the root cause of this issue and are still actively working on the resolution. We appreciate your continued patience and ask that you monitor this page for the latest updates.

Next update will be posted at approximately 11:30 AM ET, if not sooner."

MONITORING 10 days ago - at 09/22/2026 12:26PM

An update has been applied to address the disruption affecting certain forms. We are actively monitoring to ensure there is no regression. Please continue to monitor this page for further updates.

IDENTIFIED 11 days ago - at 09/21/2026 08:18PM

We have found the source of this issue and are doing everything we can to get it resolved as quickly as possible. We appreciate your continued patience and ask that you monitor this page for the latest updates.

IDENTIFIED 11 days ago - at 09/21/2026 06:36PM

The root cause of this issue has been identified and we are taking immediate steps to implement a resolution. We appreciate your continued patience and ask that you monitor this page for the latest updates.

Next update will be posted at approximately 3:30 PM ET, if not sooner.

IDENTIFIED 11 days ago - at 09/21/2026 05:30PM

We have identified the root cause of the issue and we are actively working on a solution. Thank you for your continued patience. Please continue to monitor this page for further updates.

Next update will be posted at approximately 2:30 PM ET, if not sooner.

INVESTIGATING 11 days ago - at 09/21/2026 04:30PM

Our team is actively working to resolve this issue and it remains our top priority. We appreciate your patience and ask that you continue to check this page for the latest updates.

Our next update will be posted by approximately 1:30 PM ET, if not earlier.

INVESTIGATING 11 days ago - at 09/21/2026 03:21PM

We are continuing to review this issue as a top priority. Thank you for your patience and please continue to monitor this page for further updates.

Next update will be posted at approximately 12:30 AM ET, if not sooner.

INVESTIGATING 11 days ago - at 09/21/2026 02:33PM

We have identified some disruption on certain forms and are actively investigating. We'll share updates here as we have more information.

Next update will be posted at approximately 11:00 AM ET, if not sooner.

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