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Outage in Bonterra & NGP

NPO Hub: Users Not Able to Access Organization Records

Resolved Minor
September 29, 2026 - Started 3 days ago - Lasted about 18 hours
Official incident page

Incident Report

We are currently addressing an issue that is preventing users from accessing organization records within NPO Hub. The root cause has been identified and we are working on a solution to remediate the issue. The needed fix is scheduled to be deployed within the next hour. Please monitor this page for further updates.

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 09/30/2026 12:57PM

This incident has been resolved.

MONITORING 3 days ago - at 09/29/2026 07:35PM

The needed fix has been successfully deployed and tested. While the issue has been remediated, we will monitor closely to ensure there is no regression. Please continue to monitor this page for further updates.

IDENTIFIED 3 days ago - at 09/29/2026 07:06PM

We are currently addressing an issue that is preventing users from accessing organization records within NPO Hub. The root cause has been identified and we are working on a solution to remediate the issue. The needed fix is scheduled to be deployed within the next hour. Please monitor this page for further updates.

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