Increased Duo Errors

A new version of the Duo App has been released. Please check the App Store for an update if you encounter any issues.

A new version of the Duo App has been released. If you are experiencing issues with the Duo App, please check the app store for an update.

We have identified an issue with the Duo application that is resulting in increased error rates for some users. We are currently working on a solution and will provide further updates as soon as possible. Until the fix is released, the following work-arounds can be utilized:

Check In:
Staff can check in clients and fill in forms on the Dashboard.

Checkout:
Staff can check clients out via manual card entry or use an existing card stored on the client's profile.

We apologize for the inconvenience.

We have identified the issue causing the Duo App to crash and are currently working on deploying a fix. Until the fix is released, the following work-arounds can be utilized:

Check In:
Staff can check in clients and fill in forms on the Dashboard.

Checkout:
Staff can check clients out via manual card entry or use an existing card stored on the client's profile.

We apologize for the inconvenience and expect to have more information shortly.

We’re currently investigating increased error rates within the Duo app affecting some customers. Our team is actively working to identify the cause and will provide updates as soon as more information is available.