Outage in BrainStorm

Communication changes not sending to users saved changes

Resolved Minor
October 28, 2025 - Started about 2 months ago - Lasted 2 days
Official incident page

Incident Report

When an Admin creates or changes a BrainStorm communication in the BrainStorm Admin portal, the changes made are not saving and old versions of the communication is being sent to users. We are currently investigating this issue.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/30/2025 02:12PM

This incident has been resolved.

MONITORING about 2 months ago - at 10/28/2025 07:28PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 10/28/2025 03:03PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 months ago - at 10/28/2025 03:03PM

When an Admin creates or changes a BrainStorm communication in the BrainStorm Admin portal, the changes made are not saving and old versions of the communication is being sent to users. We are currently investigating this issue.

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