Outage in Brandwatch

Consumer Research - platform is not loading

Resolved Major

August 04, 2026 - Started 18 days ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating an issue affecting the Consumer Research platform. Some users may be unable to use the platform and may see the following error message: "Sorry, we were unable to load your project." Our team is actively investigating the root cause and working to restore normal service as quickly as possible. We will provide another update as soon as more information is available.

Components affected

Brandwatch Listen Brandwatch Consumer Research Application

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Latest Updates ( sorted recent to last )

RESOLVED 18 days ago - at 08/04/2026 03:51PM

Resolved – The issue has now been resolved, and users are able to log in to Brandwatch again.

We will continue to monitor the platform to ensure everything remains stable. Thank you for your patience while we worked to resolve this issue.

IDENTIFIED 18 days ago - at 08/04/2026 03:07PM

We are currently investigating an issue affecting the Consumer Research platform. Some users may be unable to use the platform and may see the following error message:

"Sorry, we were unable to load your project."

Our team is actively investigating the root cause and working to restore normal service as quickly as possible.

We will provide another update as soon as more information is available.

Latest Brandwatch outages

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Measure: Dashboards Not Loading - 3 days ago

Consumer Research - Query Backfill Delays - 5 days ago

Consumer Research - Bluesky Data Delay - 8 days ago

Query Data Delays - 11 days ago

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