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Outage in Breadcrumb

4/29/2025 Reporting Delay for a subset customers

Resolved Minor
April 29, 2025 - Started 10 months ago - Lasted about 3 hours
Official incident page

Incident Report

Our engineering team has identified a problem affecting a subset of merchants experiencing issues with hq.upserve.com. As a result, your reports may be delayed. We are actively working on a resolution

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 04/29/2025 11:56PM

Since our last update, we have observed hq.upserve.com’s performance at normal levels and restaurants have returned to normal operation. This incident has been resolved.

MONITORING 10 months ago - at 04/29/2025 11:29PM

Our engineering team has applied a fix for the issue causing a subset of merchants to have reporting delay. We have observed merchants return to normal operations.

We will continue to monitor this issue before resolving.

IDENTIFIED 10 months ago - at 04/29/2025 08:41PM

Our engineering team has identified a problem affecting a subset of merchants experiencing issues with hq.upserve.com. As a result, your reports may be delayed. We are actively working on a resolution

Latest Breadcrumb outages

Service Interruption: Chat, Phone Support & other systems - 4 months ago
6/12/2025 - 8 months ago
5/27/2025 hq.upserve.com Currently Unavailable - 9 months ago
1/29/25 Online Ordering - about 1 year ago
Payment Deposit Delays for merchants using Mobile Tap Readers - about 1 year ago

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