Outage in BreezeChMS

Emails not sending through Breeze

Resolved Major

April 08, 2024 - Started about 2 years ago - Lasted about 12 hours
Official incident page

Incident Report

We are investigating issues with email sending through Breeze.

Components affected

BreezeChMS Email Service

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Latest Updates ( sorted recent to last )

RESOLVED about 2 years ago - at 04/09/2024 06:41AM

We’re back! Breeze Email service should be up and running. Our Email sending provider (SendGrid) has resolved the issue on their end, and all messages from Monday, April 8 have now been sent.

IDENTIFIED about 2 years ago - at 04/08/2024 10:30PM

This issue is ongoing and we are working with our Email Sending provider (SendGrid) for assistance in resolving this. It is possible that we will not have an update until tomorrow morning.

IDENTIFIED about 2 years ago - at 04/08/2024 08:11PM

We have identified the root cause of this issue and we believe that the emails will send out, albeit with a delay. We will update this page as we have more information.

INVESTIGATING about 2 years ago - at 04/08/2024 07:11PM

We are investigating issues with email sending through Breeze.

Latest BreezeChMS outages

Issues with Texts not sending through as expected - about 1 month ago

URLs redirecting to breezechms.com - about 2 months ago

SMS Messages are Delayed - 3 months ago

Breeze Giving customers were charged a stripe_fee - 3 months ago

Issues exporting data - 5 months ago

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