Outage in BreezeChMS

Issues with scheduled emails

Resolved Minor
October 30, 2025 - Started 2 months ago - Lasted about 2 hours
Official incident page

Incident Report

We've identified that emails scheduled outside of People Beta (Tags, Legacy People, Giving Reports, etc) are not scheduling or sending as expected. Our team is engaged and working on the issue. Emails scheduled through People Beta through the new email modals (Basic / Design) are working as expected, and emails sent now through legacy modals are also working as expected. Reports of similar issues regarding texting are being further investigated
Components affected
BreezeChMS Database BreezeChMS Email Service

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 10/30/2025 09:09PM

We're happy to say that this is confirmed to be resolved and there are no lingering issues with scheduling emails.

MONITORING 2 months ago - at 10/30/2025 08:02PM

We have implemented a fix for the scheduling of emails outside of People Beta (Tags, Legacy People, Giving Reports, etc) and can confirm it's working as expected now.

INVESTIGATING 2 months ago - at 10/30/2025 07:14PM

We've identified that emails scheduled outside of People Beta (Tags, Legacy People, Giving Reports, etc) are not scheduling or sending as expected. Our team is engaged and working on the issue. Emails scheduled through People Beta through the new email modals (Basic / Design) are working as expected, and emails sent now through legacy modals are also working as expected.

Reports of similar issues regarding texting are being further investigated

Latest BreezeChMS outages

Issues exporting data - about 2 months ago
Errors for some customers - 3 months ago
Issues exporting from People - 4 months ago
Issues accessing Breeze pages, other actions - 4 months ago
Online Giving showing incorrect stripe_fee - 4 months ago

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