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Outage in Brevo

Delay in Marketing and Transactional SMS

Resolved Minor
May 28, 2026 - Started 2 days ago - Lasted about 2 hours

Incident Report

We’ve detected an issue affecting the delivery of Marketing and Transactional SMS messages due to an issue with one of our third-party providers and as a result, some customers may be experiencing disruptions while using it. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information.

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Latest Updates ( sorted recent to last )
MONITORING 2 days ago - at 05/28/2026 10:45AM

We have implemented mitigation measures and continue to work closely with our third-party provider as restoration efforts remain ongoing. SMS delivery is operating normally; however, a subset of SMS messages may still experience delayed or missing delivery status events for previously scheduled or queued traffic.

We are closely monitoring the situation and will continue to provide updates as progress is made toward full resolution.

IDENTIFIED 2 days ago - at 05/28/2026 10:42AM

We have identified the cause of the issue and continue to work closely with our third-party provider as restoration efforts remain ongoing. SMS delivery is operating normally; however, a subset of SMS messages may still experience delayed or missing delivery status events for previously scheduled or queued traffic.

We will continue to provide updates as progress is made toward full resolution.

INVESTIGATING 2 days ago - at 05/28/2026 10:30AM

SMS delivery is operating normally. However, a subset of SMS messages may experience delayed or missing delivery status events for previously scheduled or queued traffic.

We continue to work closely with our third-party provider as restoration efforts remain ongoing and will provide further updates as progress is made toward full resolution.

We apologize for the inconvenience and will continue to provide updates as progress is made toward full resolution.

INVESTIGATING 2 days ago - at 05/28/2026 09:34AM

We’ve detected an issue affecting the delivery of Marketing and Transactional SMS messages due to an issue with one of our third-party providers and as a result, some customers may be experiencing disruptions while using it.

Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.

We apologize for the inconvenience and will share further updates as soon as we have more information.

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