Outage in Brex
Brex card payment declines at OpenAI
Resolved MajorIncident Report
Summary AI Generated
Brex card payments at OpenAI were declined for approximately 3.5 hours due to an issue with card authorization, requiring coordination between Brex, OpenAI, and Mastercard to resolve. The incident affected customers attempting to make payments to OpenAI using their Brex cards. The issue was fully resolved, and affected customers were advised to retry any previously declined payments.
We are aware that some customers may be experiencing declined payments when using their Brex cards at OpenAI. We are working directly with OpenAI and Mastercard to investigate and resolve the issue. We will provide updates as more information becomes available.
Components affected
Brex Money movement: card authorizationTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 11/07/2026 02:09AM
The issue affecting Brex card payments at OpenAI has been resolved. Customers can now use their Brex cards for OpenAI payments. If you previously experienced a declined payment, please try again.
INVESTIGATING
8 days ago - at 11/06/2026 10:44PM
We are aware that some customers may be experiencing declined payments when using their Brex cards at OpenAI. We are working directly with OpenAI and Mastercard to investigate and resolve the issue. We will provide updates as more information becomes available.
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