Outage in BridalLive

Fullsteam processor issue

Resolved Major

December 29, 2024 - Started over 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

Our Processor has reported an incident that is affecting all transactions. They are reporting that some transactions are unsuccessful. Technical resources are working to identify and resolve the issue. Updates will be provided as more information becomes available. FullsteamPay - Processing / Card Present Processing FullsteamPay - Processing / Card Not Present Processing FullsteamPay - Processing / Hosted Payments Processing

Components affected

BridalLive Pay

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 12/29/2024 06:05PM

Processor transaction success rates have returned to normal, but we will continue to monitor the situation.

MONITORING over 1 year ago - at 12/29/2024 05:14PM

We are continuing to monitor for any further issues.

MONITORING over 1 year ago - at 12/29/2024 05:14PM

Incident Summary
Services impacting card present and not present processing are improving, and we are now seeing success rates return to normal.

IDENTIFIED over 1 year ago - at 12/29/2024 04:18PM

Our Processor has reported an incident that is affecting all transactions. They are reporting that some transactions are unsuccessful. Technical resources are working to identify and resolve the issue. Updates will be provided as more information becomes available.

FullsteamPay - Processing / Card Present Processing
FullsteamPay - Processing / Card Not Present Processing
FullsteamPay - Processing / Hosted Payments Processing

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