Outage in Bridge

LiveChat service outage affecting support response times

Resolved Major
March 07, 2023 - Started about 2 years ago - Lasted about 3 hours
Official incident page

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Outage Details

One of our vendors, LiveChat, is currently experiencing a partial service outage. This issue may prevent our support team from seeing and responding to all chats submitted through the LiveChat system. We are investigating this issue further with LiveChat. In the meantime, for further assistance you can reach our support team through our other channels of service by emailing support@bridgeapp.com or calling us from the number provided in your Bridge portal.
Components affected
Bridge Support Channels
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 03/08/2023 12:16AM

LiveChat has been able to restore services to the chat tool. If you experience any trouble contacting our support team via chat, please let us know. Thank you for your patience during this time.

INVESTIGATING about 2 years ago - at 03/07/2023 09:20PM

One of our vendors, LiveChat, is currently experiencing a partial service outage. This issue may prevent our support team from seeing and responding to all chats submitted through the LiveChat system. We are investigating this issue further with LiveChat. In the meantime, for further assistance you can reach our support team through our other channels of service by emailing support@bridgeapp.com or calling us from the number provided in your Bridge portal.

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