Outage in Bridge

Support Live Chat Service Unavailable

Resolved Major
February 27, 2024 - Started 10 months ago - Lasted about 2 hours
Official incident page

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Outage Details

One of our vendors, LiveChat, is currently experiencing a partial service outage. This issue may prevent our support team from seeing and responding to all chats submitted through the LiveChat system. We are investigating this issue further with LiveChat. In the meantime, for further assistance you can reach our support team through our other channels of service by emailing support@bridgeapp.com or calling us from the number provided in your Bridge portal.
Components affected
Bridge Support Channels
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 02/27/2024 07:58PM

LiveChat has been able to restore services to the chat tool. If you experience any trouble contacting our support team via chat, please let us know. Thank you for your patience during this time.

IDENTIFIED 10 months ago - at 02/27/2024 06:08PM

One of our vendors, LiveChat, is currently experiencing a partial service outage. This issue may prevent our support team from seeing and responding to all chats submitted through the LiveChat system. We are investigating this issue further with LiveChat. In the meantime, for further assistance you can reach our support team through our other channels of service by emailing support@bridgeapp.com or calling us from the number provided in your Bridge portal.

Latest Bridge outages

Some users experiencing intermittent error messages within Bridge - about 1 month ago
LiveChat service outage impacting support response times - 4 months ago
Bridge Mobile App: Error Message in the Latest Version of the App - 10 months ago
Manager and Direct Report 1on1's Inaccessible - 10 months ago
Users are unable to access Bridge - 11 months ago

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