Outage in BridgePay Network Solutions

Gift Card Processor - SparkBase - Degraded Performance

Resolved Minor
October 12, 2025 - Started 24 days ago - Lasted about 1 hour
Official incident page

Incident Report

BridgePay's Network Operations Center has identified Gift Card Processor - SparkBase is currently having connectivity issues. Merchants using the Gift Card Processor - SparkBase may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Gift Card Processor - SparkBase are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.

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Latest Updates ( sorted recent to last )
RESOLVED 24 days ago - at 10/12/2025 12:53PM

The previously reported issue with the Gift Card Processor - SparkBase has been resolved and transactions are processing normally.

INVESTIGATING 24 days ago - at 10/12/2025 12:17PM

BridgePay's Network Operations Center has identified Gift Card Processor - SparkBase is currently having connectivity issues. Merchants using the Gift Card Processor - SparkBase may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Gift Card Processor - SparkBase are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.

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