Outage in BridgePay Network Solutions

Credit Card Processor - Chase Paymentech - Degraded Performance

Resolved Minor
January 14, 2026 - Started about 9 hours ago - Lasted 26 minutes
Official incident page

Incident Report

BridgePay's Network Operations Center has identified Credit Card Processor - Chase Paymentech is currently having connectivity issues. Merchants using the Credit Card Processor - Chase Paymentech may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Credit Card Processor - Chase Paymentech are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.

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Latest Updates ( sorted recent to last )
RESOLVED about 9 hours ago - at 01/14/2026 12:49PM

The previously reported issue with the Credit Card Processor - Chase Paymentech has been resolved and transactions are processing normally.

INVESTIGATING about 9 hours ago - at 01/14/2026 12:43PM

BridgePay's Network Operations Center has identified Credit Card Processor - Chase Paymentech is currently having connectivity issues. Merchants using the Credit Card Processor - Chase Paymentech may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Credit Card Processor - Chase Paymentech are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.

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