Outage in British Columbia Institute of Technology

UCCX Phone Queue Outage

Resolved Major
March 15, 2023 - Started about 2 years ago - Lasted about 20 hours
Official incident page

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Outage Details

Please note that we are currently experiencing issues with our BCIT phone queues. We are working on restoring this service as soon as possible.
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 03/16/2023 05:13PM

The root cause of this issue was identified, a fix was deployed and monitored. After monitoring, it appears that this service has been restored and is now stable.

MONITORING about 2 years ago - at 03/15/2023 10:17PM

The issue has been identified and the fix has been deployed. ITS is monitoring as the service is being restored.

INVESTIGATING about 2 years ago - at 03/15/2023 09:17PM

Please note that we are currently experiencing issues with our BCIT phone queues. We are working on restoring this service as soon as possible.

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