Outage in Brivo
Unable to Redeem Brivo Mobile Passes in EU
Resolved MajorIncident Report
We are currently addressing an issue preventing new users from redeeming their Brivo Mobile Pass in the EU region.
Other Brivo Mobile Pass functionality, including unlocking doors in the EU region or redeeming new Passes in the US region, is unaffected at this time.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 02/18/2026 02:26PM
This incident has been resolved.
MONITORING
3 days ago - at 02/18/2026 01:46PM
We have taken steps to resolve this issue and we are continuing to monitor the results.
IDENTIFIED
3 days ago - at 02/18/2026 12:20PM
We are currently addressing an issue preventing new users from redeeming their Brivo Mobile Pass in the EU region.
Other Brivo Mobile Pass functionality, including unlocking doors in the EU region or redeeming new Passes in the US region, is unaffected at this time.
Latest Brivo outages
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Problem viewing Eagle Eye recorded video - 3 months ago
Eagle Eye Networks disruption - 4 months ago
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