**Brivo Smart Home gateways experienced a roughly 10-hour outage affecting device pairing and live device card updates.** The issue was identified and gateways were restored to normal function during a monitoring phase before the incident was fully resolved. The incident was officially closed after confirmation that systems were operating normally.
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This incident has been resolved.
While we are continuing to investigate a root cause, Smart Home gateways should now be functioning normally.
Smart Home gateways may be experiencing issues such as issues with pairing devices, and no live update on device cards
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