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Outage in Buckaroo

Daily Point-of-Sale Statement Emails Not Being Sent

Resolved Minor
January 26, 2026 - Started 19 days ago - Lasted about 24 hours
Official incident page

Incident Report

We are currently investigating an issue that is impacting the delivery of emails containing download links for daily Point-of-Sale statements. As a result, some recipients may not receive these emails as expected. Our technical team is actively working to identify the root cause and restore normal service as quickly as possible. We will provide further updates as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED 18 days ago - at 01/27/2026 02:04PM

TheThe root cause of the issue has been resolved. The emails for the 23rd, 24th, 25th and 26th, which were not sent previously, have now been resent.

IDENTIFIED 18 days ago - at 01/26/2026 10:25PM

The root cause of the issue has been resolved. Emails containing download links for Point-of-Sale statements will now be generated and sent as scheduled.

We are currently investigating how to deliver the reports that were pending between 23-01 and today and will provide an update once we have a clear approach.

INVESTIGATING 19 days ago - at 01/26/2026 02:31PM

We are currently investigating an issue that is impacting the delivery of emails containing download links for daily Point-of-Sale statements. As a result, some recipients may not receive these emails as expected. Our technical team is actively working to identify the root cause and restore normal service as quickly as possible. We will provide further updates as more information becomes available.

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