Outage in Buffer
Issue with Help Center
Resolved Minor
July 14, 2026 - Started 4 days ago
- Lasted about 7 hours
Incident Report
The Buffer Help Center (support.buffer.com) is currently experiencing issues and leading to a 404 page. We are investigating the cause and will provide updates here.
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Latest Updates ( sorted recent to last )
MONITORING
4 days ago - at 07/14/2026 04:46PM
The Help Center is loading again. The third-party tool that we use for hosting it has updated their status page: https://status.helpscout.com/. We will continue monitoring and share updates here, too.
IDENTIFIED
4 days ago - at 07/14/2026 03:01PM
The third-party tool that hosts our Help Center site is continuing to experience intermittent issues loading. We will continue to monitor their Status Page: https://status.helpscout.com/ and provide updates here.
MONITORING
4 days ago - at 07/14/2026 12:54PM
The Help Center is loading as usual now. The third-party tool that we use for hosting it has updated their status page: https://status.helpscout.com/, and we’re continuing to watch for any remaining intermittent 404s while Help Scout validate their fix.
IDENTIFIED
4 days ago - at 07/14/2026 12:30PM
The third-party tool (HelpScout) that we use for our Help Center is experiencing issues with their Docs Site. We are seeing some pages begin to recover, and are keeping a close eye on their Status Page here: https://status.helpscout.com/.
INVESTIGATING
4 days ago - at 07/14/2026 12:17PM
The Buffer Help Center (support.buffer.com) is currently experiencing issues and leading to a 404 page. We are investigating the cause and will provide updates here.
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