Outage in Bugcrowd
Asynchronous job processing delayed
Resolved MinorIncident Report
Summary AI Generated
Bugcrowd experienced a ~4-hour minor incident where asynchronous job processing was delayed across bugcrowd.com and tracker.bugcrowd.com, particularly impacting search and indexing functions. The root cause was identified as a slow dependent service within an asynchronous indexing call, with an initial fix attempt failing before a successful fix was deployed. The incident was fully resolved after the job queues, including the accumulated backlog, were cleared and monitored.
There is an issue in the platform affecting processing of asynchronous jobs, especially those relating to searching and indexes. We are currently investigating and will update shortly.
Components affected
Bugcrowd bugcrowd.com && tracker.bugcrowd.comTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
17 days ago - at 09/15/2026 10:00AM
This incident has been resolved.
MONITORING
17 days ago - at 09/15/2026 09:15AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
17 days ago - at 09/15/2026 09:14AM
A fix has been deployed, and asynchronous job queues are being processed (as well as the backlog).
IDENTIFIED
17 days ago - at 09/15/2026 08:21AM
The pushed change has not yielded a fix, we are continuing to work on the issue and explore the fix in more depth.
IDENTIFIED
17 days ago - at 09/15/2026 07:05AM
We believe we have identified the cause (a slow dependent service within an asynchronous indexing call) and are in the process of pushing a fix.
INVESTIGATING
17 days ago - at 09/15/2026 06:07AM
There is an issue in the platform affecting processing of asynchronous jobs, especially those relating to searching and indexes. We are currently investigating and will update shortly.
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