Outage in Builder Prime
E-signature Service Disruption
Resolved Major
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Outage Details
Components affected
Builder Prime HelloSign eSignature IntegrationLatest Updates ( sorted recent to last )
This incident has been resolved.
The service is currently working as expected. We will continue to monitor the situation and mark the outage as resolved if there are no more issues.
We continue to press eversign for an update on this issue!
This was incorrectly tagged as an issue with HelloSign. The e-signature service provider is eversign.
While we still don't have an ETA, we've received the following update from our service provider:
We have located the issue and are working on resolving it as soon as possible.
We also want to assure you that the consistency and safety of your data are not affected.
Our service provider has updated us that they are actively working to resolve the issue and expect to be down for several hours. We are also evaluating alternative service options. Until then, we recommend downloading your documents and sending them to customers using another e-signature tool.
Our e-signature service provider has reported slowness and disruptions in their service. We are working to obtain an update on the service's status and fully restore it as soon as possible.
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