Outage in Builder Prime

E-signature Service Disruption

Resolved Major
April 21, 2025 - Started about 1 month ago - Lasted about 13 hours
Official incident page

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Outage Details

Our e-signature service provider has reported slowness and disruptions in their service. We are working to obtain an update on the service's status and fully restore it as soon as possible.
Latest Updates ( sorted recent to last )
RESOLVED 30 days ago - at 04/22/2025 02:16AM

This incident has been resolved.

MONITORING about 1 month ago - at 04/22/2025 12:50AM

The service is currently working as expected. We will continue to monitor the situation and mark the outage as resolved if there are no more issues.

IDENTIFIED about 1 month ago - at 04/21/2025 09:08PM

We continue to press eversign for an update on this issue!

This was incorrectly tagged as an issue with HelloSign. The e-signature service provider is eversign.

IDENTIFIED about 1 month ago - at 04/21/2025 06:55PM

While we still don't have an ETA, we've received the following update from our service provider:

We have located the issue and are working on resolving it as soon as possible.
We also want to assure you that the consistency and safety of your data are not affected.

INVESTIGATING about 1 month ago - at 04/21/2025 04:12PM

Our service provider has updated us that they are actively working to resolve the issue and expect to be down for several hours. We are also evaluating alternative service options. Until then, we recommend downloading your documents and sending them to customers using another e-signature tool.

INVESTIGATING about 1 month ago - at 04/21/2025 01:49PM

Our e-signature service provider has reported slowness and disruptions in their service. We are working to obtain an update on the service's status and fully restore it as soon as possible.

Latest Builder Prime outages

App is down - about 1 month ago
ACH payment errors - about 2 months ago
Issues logging in - about 2 months ago

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