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Outage in Builder Prime

Intermittent transaction fulfillment issues

Resolved Minor
June 12, 2025 - Started 11 months ago - Lasted about 2 hours
Official incident page

Incident Report

We have detected degraded performance in our downstream provider for transaction processing that might impact transaction fulfillment and incorrectly decline transaction requests.

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 06/12/2025 08:27PM

This incident has been resolved.

IDENTIFIED 11 months ago - at 06/12/2025 06:58PM

We have detected degraded performance in our downstream provider for transaction processing that might impact transaction fulfillment and incorrectly decline transaction requests.

Latest Builder Prime outages

Outlook Performance - 13 days ago
Issue with E-Signatures - 5 months ago
Issues with Payments - 6 months ago

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