Outage in Builder Prime
Issues with Payments
Resolved MinorIncident Report
Transactions are currently being impacted by a downstream outage in our payments provider's tokenization process. You will likely see payments declined and error messages regarding payments until the Cloudflare outage is resolved. We are closely monitoring the situation and will promptly notify you once transaction operations are back to normal.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 11/18/2025 08:09PM
This incident has been resolved.
MONITORING
about 2 months ago - at 11/18/2025 07:03PM
Downstream processes have been restored, and any transaction that may have declined will need to be reattempted.
INVESTIGATING
about 2 months ago - at 11/18/2025 02:18PM
Transactions are currently being impacted by a downstream outage in our payments provider's tokenization process. You will likely see payments declined and error messages regarding payments until the Cloudflare outage is resolved. We are closely monitoring the situation and will promptly notify you once transaction operations are back to normal.
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