Outage in Builder Prime
Emails are failing or sending slowly
Resolved MinorIncident Report
We are currently experiencing an issue with our upstream email service provider where emails are sending slowly or failing to send. We are working with our provider to identify the problem, understand timeline for resolution, and consider workarounds that we have control over.
Components affected
Builder Prime Web and Mobile AppsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 06/05/2026 12:40AM
This incident has been resolved.
IDENTIFIED
4 days ago - at 06/04/2026 10:52PM
We have switched to our backup email provider. Outbound emails will be sent from the mail.builderprime.com domain. All replies will work as expected.
INVESTIGATING
4 days ago - at 06/04/2026 10:42PM
We are currently experiencing an issue with our upstream email service provider where emails are sending slowly or failing to send. We are working with our provider to identify the problem, understand timeline for resolution, and consider workarounds that we have control over.
Latest Builder Prime outages
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Emails are failing or sending slowly - 6 months ago
Issue with E-Signatures - 7 months ago
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