Image and PDF Rendering Service Degradation

Everything looks to be back to normal. We are resolving this incident and will continue to keep a close watch for any further issues.

The rendering appears to be operating quickly enough now that the mitigation suppressing images from PDFs has been removed. As long as rendering continues to function normally, this issue is resolved. We are continuing to monitor closely to make sure it continues working as expected as well as watching for updates from upstream services.

Rendering delays appear to be improving. Once reendering is fast enough, we will remove the mitigations that suppress images in the PDFs.

PDF rendering is happening on screen, but it is delayed. Our service provider is working on redirecting traffic to mitigate the Google issue.

We've put a mitigation in place to allow contracts to generate and be sent for e-signature. The PDF previews may not render on your screen, and images may not be included in the PDFs themselves.

We are closely monitoring this Google Cloud incident and considering other mitigations that we are able to make.

Our service provider that handles image and PDF rendering is experiencing service degradation that is caused by a Google Cloud incident reported and tracked here: https://status.cloud.google.com/incidents/J5ia5t9p3g9Q5Wi7r8Ev

We are looking at potential mitigations, particularly as it relates to being able to generate and execute contracts where the PDF rendering is failing as a result of this.