Outage in Builder Prime
Emails are failing or sending slowly
Resolved MinorIncident Report
We are currently experiencing an issue with our upstream email service provider where emails are sending slowly or failing to send. We are working with our provider to identify the problem, understand timeline for resolution, and consider workarounds that we have control over.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
23 days ago - at 12/19/2025 05:20PM
This incident has been resolved.
MONITORING
23 days ago - at 12/19/2025 04:59PM
We've been able to implement a temporary workaround for the problem that our service provider is experiencing. We will continue to monitor and remove the temporary workaround once resolved.
INVESTIGATING
23 days ago - at 12/19/2025 04:53PM
We are currently experiencing an issue with our upstream email service provider where emails are sending slowly or failing to send. We are working with our provider to identify the problem, understand timeline for resolution, and consider workarounds that we have control over.
Latest Builder Prime outages
Issue with E-Signatures - about 2 months ago
Issues with Payments - about 2 months ago
Issue with E-Signatures - about 2 months ago
E-Signature Errors - 2 months ago
Issues syncing with Outlook - 3 months ago
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