Outage in Buildium

Buildium delay in processing items due to partner outage

Resolved Minor
July 19, 2024 - Started over 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

We are investigating a delay in processing items in Buildium due to global partner outages. Please do not resubmit a payment; the system is adding payments in the order that they were submitted. Affected areas: Process recurring credit card payments Late fees posting Epay Limits alerts Daily Notifications
Components affected
Buildium Resident Center Buildium Platform

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/19/2024 03:09PM

This incident has been resolved.

MONITORING over 1 year ago - at 07/19/2024 02:34PM

The delay in processing items in Buildium due to global partner outages has been solved. We are now monitoring for any continued issues.

IDENTIFIED over 1 year ago - at 07/19/2024 01:59PM

Our task handlers are processing items following our partner's delay, and we expect to complete these requests soon.

INVESTIGATING over 1 year ago - at 07/19/2024 01:41PM

We are investigating a delay in processing items in Buildium due to global partner outages. Please do not resubmit a payment; the system is adding payments in the order that they were submitted.

Affected areas:
Process recurring credit card payments
Late fees posting
Epay Limits alerts
Daily Notifications

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