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Outage in Buildkite

High Agent API latency

Resolved Major
May 14, 2025 - Started 11 months ago - Lasted about 2 hours
Official incident page

Incident Report

We're experiencing high Agent API latency for a subset of customers. We are working to identify the cause.
Components affected
Buildkite Agent API

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 05/14/2025 08:28PM

This incident is now resolved. Database and Agent API performance has returned to normal.

MONITORING 11 months ago - at 05/14/2025 07:17PM

We've corrected the issue and are monitoring performance of the affected database shard.

IDENTIFIED 11 months ago - at 05/14/2025 07:12PM

A bad database query plan is causing increased latency and timeouts for some organizations. We're working to correct the issue.

INVESTIGATING 11 months ago - at 05/14/2025 07:08PM

We're experiencing high Agent API latency for a subset of customers. We are working to identify the cause.

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