Increased dispatch latency

We have seen a full recovery of service, and have a good understanding of the underlying cause. We will publish a post-incident review next week.

We've seen recovery for the remaining subset of customers. We will continue to monitor.

We're seeing ongoing latency impact across for a subset of customers. Some customers are seeing signs of improvement, but we are continuing to investigate the issue.

We're seeing signs of recovery and will continue to monitor.

Some customers are experiencing increased latency for jobs being assigned to agents. We have identified the cause and are working on mitigations.