Increased dispatch latency and error rates

Previously elevated loads with Hosted Agents dispatch have fully recovered.

We have mitigated the issue causing increased Hosted Agents dispatch latency and intermittent timeout errors for a subset of customers. We identified abnormal workload activity that was placing elevated load on a supporting service, and have now blocked that activity and applied additional protections. Service metrics have returned to normal, and we are continuing to monitor closely.

The issue has been identified and a fix is being implemented.

We're observing increased error rates and dispatch latency for a subset of our customers. We're currently investigating and will provide status updates as they become available.