Outage in Built Technologies

MFA SMS Password Issues

Resolved Major
October 09, 2025 - Started 22 days ago - Lasted about 1 hour
Official incident page

Incident Report

We have identified the cause of the incident blocking users from receiving SMS codes while logging in via MFA, which was identified at 10:15 AM CT on 10/9. Users can call the Built Support team at 800-655-8138 for help transitioning MFA from SMS codes to an authenticator app in order to log in. We will provide updates as we have them, and we appreciate your patience while we work to resolve the issue.
Components affected
Built Technologies Authentication and User Management

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Latest Updates ( sorted recent to last )
RESOLVED 22 days ago - at 10/09/2025 04:26PM

At approximately 11 AM CT we implemented a fix for the incident that blocked users from receiving SMS codes while logging in via MFA, which was identified at 10:15 AM CT on 10/9. We've since confirmed that users are able to log in without issue.

Thank you for your patience. We apologize for any inconvenience this caused.

IDENTIFIED 22 days ago - at 10/09/2025 04:04PM

At approximately 11 AM CT we implemented a fix for the incident that blocked users from receiving SMS codes while logging in via MFA, which was identified at 10:15 AM CT on 10/9. We are closely monitoring the situation to ensure the issue is fully resolved.

Should you still have issues receiving the SMS code, please contact our technical support team at (615) 679-1010.

IDENTIFIED 22 days ago - at 10/09/2025 03:28PM

We have identified the cause of the incident blocking users from receiving SMS codes while logging in via MFA, which was identified at 10:15 AM CT on 10/9. Users can call the Built Support team at 800-655-8138 for help transitioning MFA from SMS codes to an authenticator app in order to log in.

We will provide updates as we have them, and we appreciate your patience while we work to resolve the issue.

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