Outage in Built
Degraded Performance: AI Extraction
Resolved Minor
October 08, 2026 - Started 6 days ago
- Lasted about 3 hours
Incident Report
We are investigating an incident affecting AI extraction flows, first identified at 10:38 AM Central on Thursday, 10/8. Users leveraging these flows may find that the processing step hangs indefinitely. Our team is working to identify the cause and restore normal service as quickly as possible. We apologize for the disruption and will share another update as soon as we have more information.
Components affected
Built Construction Loan Administration + Built Construction Financials Built Construction Loan Administration (CLA) Built Project Administration Built Payments Built Lien Waiver Management Built AI Draw Agent Built Draw & Budget Management Built Client Data Integrations Built Draw & Budget Management Built Commitment Management Built Compliance Management Built Draw & Budget Management Built Invoice ManagementTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
6 days ago - at 10/08/2026 04:53PM
At approximately 11:50 AM CT, we implemented a fix to resolve the incident affecting AI extraction flows, first identified at 10:38 AM Central on Thursday, 10/8. Our team is working to restore normal service as quickly as possible. We are closely monitoring the situation to ensure the issue is fully resolved.
Thank you for your patience during this time. We apologize for any inconvenience this has caused.
IDENTIFIED
6 days ago - at 10/08/2026 04:27PM
As of 11:17 AM CT, our team is deploying a fix to resolve the incident affecting AI extraction flows, first identified at 10:38 AM Central on Thursday, 10/8. Users leveraging these flows may find that the processing step hangs indefinitely. Our team is working to restore normal service as quickly as possible. We apologize for the disruption and will share another update as soon as we have more information.
IDENTIFIED
6 days ago - at 10/08/2026 04:03PM
We have identified the cause of an incident affecting AI extraction flows, first identified at 10:38 AM Central on Thursday, 10/8. Users leveraging these flows may find that the processing step hangs indefinitely. Our team is working to identify the cause and restore normal service as quickly as possible. We apologize for the disruption and will share another update as soon as we have more information.
INVESTIGATING
6 days ago - at 10/08/2026 03:59PM
We are investigating an incident affecting AI extraction flows, first identified at 10:38 AM Central on Thursday, 10/8. Users leveraging these flows may find that the processing step hangs indefinitely. Our team is working to identify the cause and restore normal service as quickly as possible. We apologize for the disruption and will share another update as soon as we have more information.
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