Outage in Butler
Degraded performance while extracting documents
Resolved Minor
March 07, 2022 - Started over 3 years ago
Official incident page
Official incident page
Incident Report
We are seeing degraded performance from one of our Cloud Providers. This is causing some documents to take 2-10 minutes to process. We are actively working with them to root cause and resolve this issue.
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Latest Updates ( sorted recent to last )
RESOLVED
over 3 years ago - at 03/08/2022 06:11PM
This incident has been resolved.
MONITORING
over 3 years ago - at 03/07/2022 10:58PM
The degraded performance is no longer actively occurring, but we are still working with the Cloud Provider on the root cause, and closely monitoring performance in the meantime.
IDENTIFIED
over 3 years ago - at 03/07/2022 07:05PM
We are seeing degraded performance from one of our Cloud Providers. This is causing some documents to take 2-10 minutes to process. We are actively working with them to root cause and resolve this issue.
Latest Butler outages
Increased error rates in Eve responses - about 2 years ago
Custom Model Extraction Failure - about 3 years ago
Increased error rates in extraction results API - almost 4 years ago
Cloud Provider Outage - almost 4 years ago
UI Login Issues - about 4 years ago
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