Outage in Butlr
Algorithm Server Maintenance
Resolved MajorIncident Report
[Incident] Extended Algorithm Maintenance — Presence dashboards/APIs delayed
Status: RESOLVED (Monitoring)
Severity: Major | Regions: Global (impact primarily APAC, EMEA) | Components: Algorithm Server, Dashboard, Presence API
Scheduled algorithm server maintenance intended for off-hours (EST) has been extended longer than expected, overlapping with APAC business hours.
During this period, Presence dashboards and APIs showed delayed data refreshes.
No data was lost; historical data will be fully backfilled.
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Latest Updates ( sorted recent to last )
RESOLVED
7 months ago - at 10/16/2025 08:10AM
[Incident] Extended Algorithm Maintenance — Presence dashboards/APIs delayed
Status: RESOLVED (Monitoring)
Severity: Major | Regions: Global (impact primarily APAC, EMEA) | Components: Algorithm Server, Dashboard, Presence API
Scheduled algorithm server maintenance intended for off-hours (EST) has been extended longer than expected, overlapping with APAC business hours.
During this period, Presence dashboards and APIs showed delayed data refreshes.
No data was lost; historical data will be fully backfilled.
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