Outage in bvoip

Issue with Sign In Mechanism

Resolved Minor
May 16, 2024 - Started over 1 year ago - Lasted about 2 hours

Incident Report

We are investigating a sign in loading screen issue that is affecting new sessions to web client and the non bvoip control portal management page
Components affected
bvoip Control - Multi-Tenant Management Portal

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Latest Updates ( sorted recent to last )
over 1 year ago - at 05/16/2024 12:52PM

We are investigating a sign in loading screen issue that is affecting new sessions to web client and the non bvoip control portal management page

over 1 year ago - at 05/16/2024 01:15PM

Our development team is actively working on diagnosing the loading screen issue. We should have an update from them shortly. We will be posted all updates to this status page incident

over 1 year ago - at 05/16/2024 01:53PM

An update is currently being applied to all accounts to clear the loading screen issue. The preliminary timeline we were given for this update to reach all bvoip data centers globally is approx 1 hour. We will be providing incremental updates until that task is completed.

over 1 year ago - at 05/16/2024 02:13PM

The system is update is still in progress. All bvoip data centers are being updated in parallel.

over 1 year ago - at 05/16/2024 02:31PM

Update is 80% completed

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