Users experienced sign-in issues with bvoip's North America Control Multi-Tenant Management Portal. The incident lasted approximately 24 minutes before being resolved. No broader service disruption was reported beyond the authentication failure in the North American region.
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We are aware and are in the middle of resolving an sign-in issue in our North America control portal region
We have resolved the sign-in issue in North America via all control portal url's. Switching status of this incident to monitoring
We are following up from an issue that started earlier today that was originally thought to be all North America accounts but is now narrowed down to just accounts in our Virginia data center. We are looking into a repeat occurrence of errors with the control portal functions specific to that location. We are in the process of re-routing those functions elsewhere to work around the current errors that are being reported.
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