Outage in Bynder
Production Environment - All regions
Resolved MinorIncident Report
Summary AI Generated
Bynder's production environment experienced a 5.8-hour incident affecting upload and download functionality across global and regional portals. US-only portals saw failed metadata extraction causing stuck uploads, while all regions were impacted by degraded download performance due to broken clipping path extraction and metadata embedding failures. A fix was implemented and the incident was fully resolved after approximately two hours of monitoring.
We are investigating an issue involving part of our production environment. We are working to establish its scope and whether it has affected customer-facing services. We will provide further updates as we confirm more information.
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Latest Updates ( sorted recent to last )
RESOLVED
23 days ago - at 10/20/2026 09:12PM
This incident has been resolved.
MONITORING
23 days ago - at 10/20/2026 07:09PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
23 days ago - at 10/20/2026 05:49PM
We are continuing to work on a fix for this issue.
IDENTIFIED
23 days ago - at 10/20/2026 05:45PM
Degraded performance – Clipping paths and metadata on download
We are experiencing an issue with clipping path extraction and with writing metadata to files at download. As a result, clipping path extraction is currently unavailable, and downloads that include embedded metadata may fail or be delayed. All other functionality is operating normally.
IDENTIFIED
23 days ago - at 10/20/2026 04:55PM
We are continuing to work on this issue. During this time uploads may become stuck and may not upload to US-only portals.
IDENTIFIED
23 days ago - at 10/20/2026 04:28PM
We have identified the cause of the issue. Metadata extraction for uploads on US-only portals is currently not working.
INVESTIGATING
24 days ago - at 10/20/2026 03:29PM
We are investigating an issue involving part of our production environment. We are working to establish its scope and whether it has affected customer-facing services. We will provide further updates as we confirm more information.
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