Outage in CacheFly

Web Portals Down

Resolved Major

November 14, 2023 - Started about 2 years ago - Lasted about 8 hours
Official incident page

Incident Report

We are currently investigating an issue that is preventing clients from accessing their portals. We will providing more information as we learn more.

Components affected

CacheFly Origin - FTP CacheFly Origin - SSH CacheFly Customer Portal CacheFly API CacheFly Reporting / Log Delivery

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Latest Updates ( sorted recent to last )

RESOLVED about 2 years ago - at 11/14/2023 10:19PM

This incident has been resolved.

INVESTIGATING about 2 years ago - at 11/14/2023 07:16PM

We are continuing to work on getting things back to 100%
Currently logging and reporting are backlogged, we are working getting rid of the backlog.

INVESTIGATING about 2 years ago - at 11/14/2023 06:00PM

Origin - FTP, Origin - SSH and API are now operational as of 1730UTC, we are still working on the portal as well as log delivery. We will present updates with new information as it arises.

INVESTIGATING about 2 years ago - at 11/14/2023 02:46PM

We are currently investigating an issue that is affecting the API, Logging/Reporting, Customer Portal, as well as FTP and SSH origins, which are all down. We will update when we have more information.

INVESTIGATING about 2 years ago - at 11/14/2023 02:38PM

We are currently investigating an issue that is preventing clients from accessing their portals. We will providing more information as we learn more.

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