Outage in Cadmus

Turnitin Integration errors - Backend Read Error (+ Timeout Errors)

Resolved Minor

August 15, 2023 - Started over 2 years ago - Lasted about 1 month
Official incident page

Incident Report

The Cadmus - Turnitin API integration is experiencing degraded performance with occasionally failing requests to Feedback Studio after the Turnitin maintenance period: https://turnitin.statuspage.io/incidents/hglr4766682w We are getting in touch with Turnitin to resolve the issues.

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 09/20/2023 07:36AM

This incident has been resolved.

MONITORING over 2 years ago - at 09/20/2023 07:35AM

We are continuing to monitor for any further issues.

MONITORING over 2 years ago - at 08/25/2023 02:27AM

We are continuing to monitor for any further issues.

MONITORING over 2 years ago - at 08/25/2023 02:27AM

We are no longer experiencing intermittent request errors relating to the HTTP 503 Backend Read errors.

We are still experiencing API timeout issues. These issues have been reported and is being worked upon.

MONITORING over 2 years ago - at 08/15/2023 07:00AM

The Cadmus - Turnitin API integration is experiencing degraded performance with occasionally failing requests to Feedback Studio after the Turnitin maintenance period: https://turnitin.statuspage.io/incidents/hglr4766682w

We are getting in touch with Turnitin to resolve the issues.

Latest Cadmus outages

Database connection interruptions - 12 days ago

Turnitin UK API failures - 11 months ago

Cadmus API failing in UK region - 12 months ago

Camdus API responding with errors due to mismatch in versions - about 1 year ago

Cadmus APIs returning server errors - over 1 year ago

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