Outage in Cakemail

Issue with our Email Designer

Resolved Minor
March 10, 2025 - Started 8 months ago - Lasted about 1 hour

Incident Report

We’re currently experiencing an issue with our Email Designer, preventing users from accessing or editing their email templates. Our team is actively working to resolve the issue as quickly as possible.We understand how important this feature is for your campaigns, and we sincerely apologize for the inconvenience. We’ll provide updates as soon as we have more information.Thank you for your patience and understanding. If you have any urgent concerns, please reach out to our support team at support@cakemail.com.
Components affected
Cakemail Classic API Cakemail Email Designer Cakemail Email Designer Cakemail Classic App

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Latest Updates ( sorted recent to last )
INVESTIGATING 8 months ago - at 03/10/2025 03:59PM

We’re currently experiencing an issue with our Email Designer, preventing users from accessing or editing their email templates. Our team is actively working to resolve the issue as quickly as possible.We understand how important this feature is for your campaigns, and we sincerely apologize for the inconvenience. We’ll provide updates as soon as we have more information.Thank you for your patience and understanding. If you have any urgent concerns, please reach out to our support team at support@cakemail.com.

MONITORING 8 months ago - at 03/10/2025 04:21PM

We have identified the root cause of the issue and implemented a solution to address the intermittent issues affecting key services. Our team is closely monitoring the situation to ensure system stability.

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